How To Help Your Employees Learn New Software
You purchased some software program, and it got here with a consumer guide (on-line assist) with detailed step-by-step procedures and a listing of ordinary experiences. But does it inform you the situation when the process applies or when to make use of the usual experiences?
If it does, you’re manner forward of the sport! But if not, your staff is probably not taking full benefit of the obtainable options and performance. In the top, you is probably not leveraging your expertise funding as a lot as you might be. This is particularly true for brand spanking new staff who might initially be on info overload.
Having a complete consumer guide obtainable to your staff is step one. Here are 5 methods to assist your staff use the expertise higher and be extra environment friendly:
5 Ways To Help Your Employees Learn New Software
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1. Create course of workflows (I sometimes use Visio) together with the guide steps and when to make use of the pc process. You may even present when particular commonplace/customized experiences must be used.
- Don’t overlook to reference these workflows and procedures in your coaching supplies
- Post the procedures, workflows, and coaching supplies in your intranet in order that staff can simply entry the newest model
- If you add the workflows and procedures onto your intranet, you should utilize hyperlinks. If you may have a workflow that comprises a pc process, right-click on the form, and add the hyperlink to the process. Then, while you click on on the form, it should convey up the precise process.
2. Create “Tips” describing while you would use particular options and capabilities that the enterprise might actually profit from utilizing. Post a brand new tip on the intranet every day/week. You may even embody ideas for underutilized however highly effective Microsoft-related instruments like:
- Excel – PivotTable or formulation (comparable to If, Concatenate, and Vlookup)
- Word – Stylesheets or monitor modifications function
- The key advantages of utilizing OneNote and/or OneDrive
Be positive to offer examples of why/after they would possibly need to use a PivotTable, which is able to assist present the advantages of utilizing a PivotTable.
3. Have a “lunch and learn” combining comparable ideas into one session for a particular matter (e.g. Excel) or a task (e.g. finance). Try to work the following pointers into your coaching curriculum.
4. Training
- Offer coaching courses (instructor-led and/or self-paced) coaching supplies
- For new staff, staff getting ready for a promotion, and refresher coaching
- Self-paced programs (comparable to movies or utilizing Articulate 360) are particularly handy for workers who work off-hours
- Create “cheat sheets” for issues like shortcuts, hotkeys, and so forth.
5. If you’re utilizing the Microsoft Office suite, there’s on-line assist throughout the purposes. If you’re in search of some extra coaching supplies, there are third-party distributors who present particular coaching supplies comparable to movies and fast reference playing cards for merchandise comparable to Office 365 in addition to Acrobat and Windows. You can buy these things and put up them in your intranet.
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These are some easy methods the group can put money into your staff’ growth. Employees will recognize the efforts to make them extra educated and develop into extra environment friendly.
For extra ideas past the consumer guide, follow me on LinkedIn!
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